Support & FAQ
Support
- Help with Zoom Meetings:
Zoom Meetings Support - Contact at UZH:
zoom-support@zi.uzh.ch
FAQ
What is Zoom suitable for?
What should Zoom not be used for?
What is the advantage of the Zoom campus license compared to the free version?
Is Zoom recommended by the Data Protection Officer of the Canton of Zurich?
What data protection measures must I observe?
What applies to recording Zoom meetings?
How does end-to-end encryption work?
Can existing Zoom accounts be converted to the UZH campus license?
What should be considered regarding copyright?
Where can I find technical support for other video conferencing tools?
Can I use apps from the Zoom App Marketplace?
Is there a whiteboard in Zoom?
What is Zoom suitable for?
Zoom is suitable for courses, seminars, webinars, interactive lectures and online meetings with up to 300 participants. For larger events, webinar and meeting licenses (500, 1000 or 3000 participants) are available.
Licenses for More Than 300 Participants
Zoom is also suitable for teaching sessions that include feedback or interactive features.
What should Zoom not be used for?
See
Terms of Use
Data Protection when Using Zoom
What is the advantage of the Zoom campus license compared to the free version?
The Zoom campus license offers a higher standard of data protection.
Individual licenses or free versions are NOT compliant with the EU General Data Protection Regulation (GDPR).
Is Zoom recommended by the Data Protection Officer of the Canton of Zurich?
The recommendations can be found at:
Data Protection – University of Zurich
What data protection measures must I observe?
If personal data is shared via Zoom:
- Be cautious and take appropriate protective measures.
- Avoid sharing or displaying sensitive information
(e.g. health data, photos, religious affiliation). - Use images and videos only with the consent of the persons concerned.
What applies to recording Zoom meetings?
- Recordings are only permitted if all participants have given their explicit consent in advance.
- If sessions are recorded, care must be taken to ensure that participants have their video functionality turned off and that only the lecturer’s screen is recorded. If Q&A or discussion sessions are to be recorded, participants must be informed in advance.
- Cloud recordings are permitted under data protection law.
How does end-to-end encryption work?
Zoom does not provide full end-to-end encryption (E2EE). Video data is encrypted between participants and the Zoom servers, but may be temporarily stored unencrypted on those servers – for example, in recordings or file sharing.
Can existing Zoom accounts be converted to the UZH campus license?
Yes, this is recommended (better data protection):Instructions: Switching from an existing Zoom account to the campus license
What should be considered regarding copyright?
- Always cite sources, including material from the internet.
- Use copyrighted works only within the teaching context of the University of Zurich.
- Inform students of the following restrictions:
- "This work is protected by copyright and may only be used for teaching purposes at the University of Zurich. Any further use, in particular distribution via the internet, requires the permission of the copyright holder."
Where can I find technical support for other video conferencing tools?
Central IT provides information on other tools at:
UZH Central IT – Videoconference
Can I use apps from the Zoom App Marketplace?
This is currently not possible. Due to limited resources, the University of Zurich does not support third-party apps from the Zoom App Marketplace.
Is there a whiteboard in Zoom?
Yes. The Zoom Whiteboard is available for virtual collaboration.
Zoom Whiteboard User Guide