Search the Knowledge Base
Many IT questions are answered in our support pages in the FAQs (frequently asked questions). Therefore, before contacting IT support or opening a ticket, please search our knowledge base for an answer to your question.
Reports on the Status of our Systems
Support from IT Coordinators (for Employees)
The IT infrastructure of each organizational unit at UZH (e.g., institutes) is managed by our IT and Network Coordinators. They will be happy to help you with any problems:
Support for Older Software and Operating System Versions
The Central IT only provides support for versions that are still officially supported by the manufacturer and receive security updates.
You can check the support status of many products yourself at endoflife.date.
The information provided by the respective manufacturer remains decisive.
IT Service Desk – Contact
- Create a Support Ticket
- through theSelf Service Portal
- through e-mailsupport@zi.uzh.ch
- Telephone Support
- Mon–Fri 8:00 a.m.–6:00 p.m.
- Tel. +41 44 63 43333
Please note: In emergencies, an on-call service is also available at this number at night and on weekends.
- Walk-in Consultation at UZH Zentrum
If online or telephone support is not sufficient, we will be happy to assist you at our help desk.- Mon–Fri 9:00 a.m.–5:30 p.m.
Schönberggasse 2
8001 Zurich
Location/map
Please note: No support for private devices (BYOD) is available between 12:00 p.m. and 2:00 p.m.
- Mon–Fri 9:00 a.m.–5:30 p.m.