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Allocation to one of three customer groups determines the conditions under which orders are executed. Allocation is based on a combination of customer segment and the purpose of the production.
Services free of charge*, highest priority
* Cf. Services Generally Subject to a Charge
Services free of charge*; lower priority than group 1
* Cf. Services Generally Subject to a Charge
Services are charged; orders are only accepted if it is foreseeable that no resource bottlenecks will occur.
Under certain conditions, our services are also subject to a charge for customers in group 1 and 2:
1. Services outside office hours: Office hours are defined as the hours from 8.00 to 18.00 from Monday to Friday.
2. Services in premises outside UZH: If the assignment takes place outside of UZH premises, the entire assignment is subject to a charge, regardless of the time of day (including reconnaissance, setup, and clearing up).
Only the personnel costs will be charged.
Post-production is free of charge in the abovementioned cases, provided that it can take place during office hours.
Other arrangements are possible in exceptional cases.
The following hourly rates apply:
Mon to Fri, 7.00 to 20.00: CHF 120 per hour
Sat: CHF 150 per hour
Sun and night: CHF 180 per hour
