Set Initial Password via Password Letter

Students:
At the start of your studies, the UZH administration will send you a password letter as a PDF via the
UZH Application Portal .
Important: Please set your password only one day after receiving the letter.

Staff:
The password letter will be sent by post to your business address or, if none is available, to your private address.

Lecturers:
You will receive the password letter shortly before the start of the semester.

If you are logging in for the first time and have not yet set up multi-factor authentication (MFA), please complete this step first.

• Instructions for Multi-Factor Authentication

You can change your initial password as follows:

1. Open it-start.uzh.ch
    

   

   Zoom

   Figure 1: Onboarding start page

2. Select your role:
   • Student or
   • Staff
     (External users and lecturers should select Staff)
3. Follow the instructions to change your initial password.
   Please complete the process until the very end.

If you are unable to complete the process, please contact the UZH Service Desk:

• Email: support@zi.uzh.ch
  Phone: +41 44 63 43333
  In person: Walk-in support on site
  (Schönberggasse 2, Mon–Fri 09:00–17:30)

Alternatively, you may contact your institute’s IT representative.

• Student IT Services page
• Staff IT Services page
• Knowledge Base – Guides & FAQ

If your question has not been answered, please contact:

• Student Support or
• Your institute’s IT representative